Conditions
Conditions
Updated 1/3/2025
Conditions for purchase and participation in scheduled trips. By scheduled trips refers to all activities with scheduled departures as published on our website.
Confirmation
The order becomes binding when you receive a written booking-confirmation from Whale2Sea/Whalesafari. Whale2Sea/Whalesafari is then responsible for delivering the products you have ordered, while you assume financially responsible for the order. By making a booking, you confirm that you have the authority to accept the terms on behalf of yourself and any travel companion. You are responsible for ensuring that payment is made to us for all travelers in your party. Additionally, you must verify that the reservation details are correct and ensure that everyone in your group is fully informed about the booking and any potential changes.
Cancellation policy
Reservations for 1 to 6 persons can be canceled up to 7 days prior to arrival free of charge.
Reservations for 6 to 14 persons can be canceled up to 15 days prior to arrival free of charge.
Cancellations made after these periods will be charged 100 % of the price.
Group cancellation policy
Up to 30 days before arrival: Free of charge.
From 29 to 8 days before arrival: you will pay 50 % of the total price.
During the last 7 days before arrival: you will pay 100 % of the total price.
Complaints
Any complaints regarding the services provided by Whale2Sea/Whalesafari must be submitted in writing within 5 days after the trip. Complaints submitted after this deadline will not be eligible for financial compensation.
Tour schedule adjustments
Tours may start earlier or later than usual due to sea conditions. We will notify your as soon as possible. Guests must arrive 45 minutes before departure.
Tour cancellations due to rough sea conditions
Safety is our highest priority. If the captain decides to cancel a tour due to rough seas, you will receive a full refund. We aim to provide cancellation notices at least 24 hours in advance, but unforeseen circumstances may require a later cancellation.
Description of execution
Whale2Sea/Whalesafari reserves the right to modify tours and programs due to weather conditions. All programs and tours may be changed or canceled for security reasons. If a tour is canceled on our part, the full amount paid will be refunded. The participant who made the booking will be contacted primarily via the email or telephone number provided during the booking. Therefore, it is essential to check your email/messages regularly for updates.
No whale sightings policy
If no whales are spotted during a tour, guests may join another whale-watching trip free of charge on the next available tour or later, any day or year.
Responsibility
The organizer is covered for liability through its insurance agent. Participants must also have a valid travel insurance. Whale2Sea/Whalesafari is not responsible for losses or additional costs due to delays beyond the company's control such as strikes, accidents, illness or other force majeure circumstances. Whale2Sea/Whalesafari is not responsible for personal belongings brought by the customer, such as bags, glasses, camera / phone, clothes, etc.
Customer responsibilities
The participants are responsible for determining whether they are physically and mentally fit to participate in booked tours. The customer must comply with the rules of order and instructions provided by the organizer.
Whale2Sea/Whalesafari reserves the right to deny participation in a tour if the customer is a threat to safety, either for himself or the other participants, or if the customer poses a safety risk to themselves and others, or if their behavior causes significant disruption to fellow participants and crew.
By booking a tour, participants confirm that there are no medical concerns preventing their participation in the program. All instructions from staff must be followed. Failure to comply may result in the participant being removed from the tour, with no right to a refund.
If a participant chooses to leave a tour or program early, they will not be entitled to a refund.
Disputes
Any disputes between customers and Whale2Sea/Whalesafari fall under the jurisdiction of the local courts where Whale2Sea/Whalesafari is located.
Do you have questions?
If you have questions regarding our conditions, do not hesitate to get in touch.
Call us: +47 76 11 56 00